Terms and Conditions

General Terms of Use


We Mix Mediaworx Sdn Bhd is a private limited company incorporated in Brunei and is the owner and operator of the brunei.events Website [individually “Website" or collectively “Our Website"]. By using any of Our Website or our mobile applications (for example our Android, iPhone and iPad, Windows apps). You accept that you shall be bound by our current General Terms of Use (“Our Website Conditions").

Our Website Conditions sets out the terms between You and Us under which You may Use or Access Our Website. Our Website Conditions applies to all Users of Our Website.

Where Additional Terms are applicable, then Our Website Conditions shall be read in conjunction with any applicable Additional Terms. If any terms and conditions contained in Our Website Conditions conflict with any terms and conditions contained within the Additional Terms, then the Additional Terms shall prevail over Our Website Conditions [and only to the extent necessary to resolve such conflict].

Any applicable Additional Terms shall be specified in the Website. You hereby agree that in such instances, those Additional terms shall also be applicable to You and Us in any agreement entered into between You and Us.

Mix Mediaworx Sdn Bhd reserves the right to change the terms contained in Our Website Conditions or the Additional Terms at any time. You are responsible for regularly reviewing all applicable Contractual terms and Additional terms which are to be posted on Our Website for Products and Services provided or supplied.

If You do not accept Our Website Conditions, or the applicable Additional terms, do not use any of Our Website. We do change Our Website Conditions, and our Additional terms, from time to time, so You should review them each time that You visit the Website.



However, if You wish to create an account, or to make an offer for the provision or supply of Products or Services, You may only do so if You are over the age of eighteen [18].


If You open an account to order Products or Services from us, and You act on behalf of a person / company, You hereby warrant and undertake that You possess the authority to bind Yourself, Your principals or employers with whom You are engaged with or acting as employee or agent for.


As part of the registration and account creation process necessary to obtain access to Our Website, or of particular Products or Services, including those portions that require a fee or payment for access, You shall select a username and a password. You shall not:

Select a username already used by another person or very similar to that of another person which is likely to cause confusion.

Use a username in which another person has rights, without such person's authorization.

Use a username that We, in our sole discretion, deems offensive or inappropriate.

You shall provide to Us documentary proof of identity documents, such as scanned copies of Your Identity Card, Passport or Company profile, should such be necessary. We reserve the right to deny creation of Your account based on Our inability to verify the authenticity of the registration information or documents provided by you.

You shall be solely responsible for maintaining the confidentiality of Your username and password combination. You shall immediately notify Us in writing of any known or suspected unauthorized use of Your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Your password or credit, debit, charge card or banking information.

You are fully responsible for all usage and activity on Your account, including, but not limited to, use of the account by any third party authorized by You to use Your username and password combination. The use of Your account by any individual under the age of eighteen (18) is strictly prohibited.

If the computer Platform on which You accessed Our Website, or the Products or Services on Our Websites, is sold or transferred to another party, You are advised to delete all cookies and software files obtained by or through use of Our Websites or of the Products or Services used or accessed by You.

We reserve the right to terminate Your account, in Our sole discretion, at any time without notice.

Whether as an individual or as a business user, You agree to maintain only one account with us at any time for the Provision of any Product or Service, unless otherwise agreed between us. At the time of account creation, You certify that You have no other account(s) with us.


All payments must be effected in the currency of Brunei (B$).

Payments may be made using the following payment mediums:

By Credit Card, Debit Card.

By an Inter-Bank Transfer of Funds from Your Bank to Our Bank Account.

Such other method as may be agreed between You and us.

The Products or Services ordered shall only be shipped, delivered or provided to You once We have received cleared payment of Our invoice.

For Services to be provided to you, the service will be activated upon Our receiving cleared payment from You.

Once payment has been cleared into Our Bank accounts, We shall provide You notifications by email advising You:

Of the cleared payment paid against Our invoice.

Of the shipment of Your Products.

Of the relevant particulars of Your subscribed for or licensed Products and Services, and any relevant activation codes, usernames or passwords, or download links for software or apps, which are applicable for such Products or Services.


All Content included on Our Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of brunei.events, our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that such materials are protected by applicable Brunei International intellectual property laws.  

You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites, unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.


Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such Products or Services, as may be applicable.

You shall not reproduce, copy, distribute, store, or in any other fashion, re-use such material or unless given express written permission to do so by the relevant manufacturer, supplier or content owner.


When using the enquiry form, or any other contact or communication Platform on Our Websites, You should do so in accordance with the following rules:

You shall not use foul, obscene or vulgar language.

You shall not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.

You shall not submit Content that is intended to promote or incite violence or any criminal act or conduct.

Your submissions are to be made using the English language only.

You shall not impersonate any other person, particularly employees and representatives of brunei.events or our affiliates.

You shall not use our Platforms for unauthorized mass-communication materials, which include, for instance, “spam" or “junk mail".

You acknowledge that brunei.events reserves the right to monitor any and all communications made by You to Us or by Your using our Website / Platforms.

You acknowledge that brunei.events may retain copies of any and all communications made to Us from Your use of our Website/s or through using our Website / Platforms.

You acknowledge that any information You send to us through our Websites / Platforms or post on the forums/chat/community/blog or similar Services [interactive services], may be modified by us in any way and You hereby waive Your moral right to be identified as the author of such information works or materials. Any restrictions You may wish to place upon our use of such information, works or materials must and shall be communicated to Us in writing in advance and We reserve the right to reject such terms and associated information works or materials.


In order to procure specific Products or Services on Our Website or to use the forums/chat or similar interactive services, You are required to create an Account which will contain certain personal details and Payment Information which may vary based upon Your intended use of Our Website and its Products or Services. By continuing to use Our Website You represent and warrant that:

All information that You submit is complete, factual and truthful.

You have permission to authorize Payment to Us using the payment method designated by you.

You have permission to submit the relevant payment information to Us.

You will, on a continuing basis, and as a continuing obligation, keep such payment or banking information accurate and up-to-date. Your creation of an Account is further affirmation of Your representations and warranties which are made herein.

You will not share Your Account details, particularly Your username and password combination, with third parties or unauthorized persons.

brunei.events accepts no responsibility or liability for any loss or damage incurred by You as a result of Your Account details being shared by You with any third parties. If You use a shared computer, it is recommended that You do not save Your Account details in Your internet browser.

If You have reason to believe that Your Account details have been obtained by another person without Your consent, You should contact Us immediately at +673 8983827 to suspend Your Account and cancel any unauthorized orders or payments that may be pending.

When choosing Your username You are required to adhere to the terms set out herein. Failure to do so could result in the suspension and/or deletion of Your Account.


Either brunei.events or You may terminate Your Account. If We terminate Your Account, You will be notified by email and an explanation for the termination may be provided. Notwithstanding the foregoing, We reserve the right to terminate Your account without giving reasons therefor.

If brunei.events terminates Your Account, any current or pending orders or payments on Your Account will be cancelled and the provision of Products or Services to You will be cancelled.

brunei.events reserves the right to cancel orders or payments without stating any reasons for the same. Such may be effected at any time prior to the processing of any payment by You or the commencement of any ordered for Products or Services.

If orders or payments are cancelled for any reason prior to delivery of the Products to You, or commencement of the Services, You will be refunded any monies paid in relation to those purchases or transactions.

If You terminate Your Account, any non-completed orders or payments will be cancelled and You will be refunded any monies paid in relation to those orders.


Any and all monies are due for payment on completion of the order, unless alternative arrangements are agreed between You and brunei.events.


Provision of Services shall commence when full payment has been received from you.

brunei.events shall use its best endeavours to provide the Services with reasonable skill and care.

Provision of all Services shall be subject to Our Website Conditions and the Additional Terms which shall be applicable to the provision of particular Services as are Ordered by You.

In the event that the Services provided are not in conformity with Your Order and thus incorrect or incomplete, You should contact Us within Two [2] working days to inform Us of the mistake. brunei.events will ensure that any necessary corrections to the Services provided are made in a reasonable time frame.

brunei.events reserves the right to make changes or alterations to the Services from time to time.


Whilst every effort has been made to ensure that all graphical representations and descriptions of Products available from brunei.events correspond to the actual Products, brunei.events is not responsible for any variations from these descriptions.

Where appropriate, You may be required to select the required [size] [model] [colour] [number] [other features] of the Products that is to be provided or supplied to you.

brunei.events does not represent or warrant that such Products will be available. Stock indications are not provided on Our Website or unless stated otherwise.

All pricing information on Our Websites for the provision or supply of Products are correct at the time of going online. brunei.events reserves the right to change prices and alter or remove any promotions or special offers from time to time.

The final price that shall be paid by You shall include the following items as are applicable:

Delivery Costs [if applicable].

Insurance Costs [if applicable].


In a sale and purchase transaction, Title and Property in the Products will not pass to You until the full Invoice price for those Products have been received and credited into our Bank Account. Where payment has been received, Title and Property, and risk of loss or damage to the Products shall be deemed to pass to You when the Products are delivered / received.


The Organiser / Seller will notify You by way of email when your Products are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Products to be supplied to you.

Delivery of Products will only be made to a residential or business address in Brunei Darussalam, unless otherwise agreed in writing.

No delivery will be made for any Products to a P.O. Box address.


brunei.events aims to always provide high quality Products and Services that are fault free and undamaged. On occasions however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If the Purchaser receives Products which do not match those ordered, or comply with the Product description or specifications, the Purchaser should contact The Organiser / Seller within Ten [10] working days to arrange for the collection and return of such Product/s. The Purchaser will be given the option to have the Product/s replaced with those ordered (if available) or to be refunded through the payment method used when the Products were purchased. Refunds and replacements will be issued only upon our receipt of the returned Products at the address to which such products are to be returned.

If any Products purchased have faults when they are delivered, the Purchaser should contact The Organiser / Seller within Ten [10] working days to arrange for the collection and return. brunei.events is not responsible for paying the shipment costs for such returns. Products must be returned in their original condition, with all packaging and product documentation that were supplied. Upon receipt of the returned Products, the price of the Products, as paid by You, will be refunded to You through the payment method used when the Products were purchased.

If any Products develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of the applicable warranty.

If Products are damaged in transit, and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to The Organiser / Seller within Ten [10] working days. The Purchaser shall be responsible for return of the Product to The Organiser / Seller at the address designated by The Organiser / Seller for returns. brunei.events is not responsible for paying the shipment costs or insurance thereon which shall be wholly borne by the Purchaser. Upon receipt of the returned Products, the price of the Goods, as paid, will be refunded through the payment method used when the Products were purchased.

brunei.events reserves the right to exercise discretion with respect to any returns under these Website Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

Any use or enjoyment that You may have already had out of the Goods or Products.

Any characteristics of the Goods or Products which may cause them to deteriorate or expire rapidly.

The fact that the Goods or Products consist of audio or video recordings or computer software and that the packaging has been opened.

Any damage to the goods or Products, even if they be superficial and the degree and extent to which the Goods or Products have been used.


Certain Products and Services may involve the distribution of Your Submission to third party Websites over which brunei.events has no control. In addition, brunei.events may host or provide third party content on Our Websites or may provide links to products, services, Webpages, Websites and other content of third parties. You are responsible for ensuring that Your Submission complies with the terms of use associated with any such third party Websites and You understand that Your Submission and Your use of any third party Websites will be treated in accordance with that third party's Website's own terms of use and policies. brunei.events does not endorse, warrant, promote or take any responsibility for, or make any warranties or representations pertaining to these third party Websites and such content, including but not limited to the content, availability, or functionality of such Websites and/or the Products and Services associated with them or offered on such Websites.


You agree that Your dealings with Third Party Sellers, Suppliers, licensors or Service Providers [collectively “third party suppliers"] found on or through Our Websites including payment and delivery for any Products or Services offered thereat, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such Third Party suppliers, and You hereby irrevocably agree that brunei.events shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes.

How to contact my event organiser / product seller?

  1. Check your confirmation e-mail.
    The event organiser’s contact details are available on the organisers section within the Brunei.events website. The organiser should respond to your request within 7 days.

Note: Only applicable when your organiser has set their contact details to be provided publically.

  1. Search the organiser’s event listing.
    Most organisers include their contact details and social media accounts when creating an event to make it easier for you to contact them. Click the “Contact the Organiser/Seller” button located on the event listing page to get in touch. The organiser should respond to your request within 7 days.

Note: All organisers on Brunei.events are verified to prevent unauthorised fund transfers and scams. We advise you not to contact organisers with similar-looking events hosted outside of Brunei.events as it might be fraudulent.

  1. Optional: Contact us if the organiser hasn’t responded.
    If you haven’t heard from the organiser, contact us. You may be required to prove your identification by answering several questions for us to confirm your identity. We may be unable to answer event-specific questions (e.g. collecting event kits, parking, items to bring to event). However, we will try our best to connect to you to the event organiser.

Note: Brunei.events is the first online ticketing solution in Brunei with a Live Chat Customer Service. The Live Chat is opened Monday to Friday, 9am – 5pm. We will try out best to answer your questions.

  1. Can I request a refund from the organiser /seller?
    Our refund policy is dependent on the organiser/seller’s agreed terms and conditions. We cannot perform any refund to buyer without the event organiser/seller instruction.



brunei.events makes no warranty or representation that Our Website, or our Products and Services, shall meet Your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose/s, that it will not infringe the rights of third parties, that it will be compatible with all computer Platforms, that it will be secure, and that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Website and of the Products and Services offered thereat.

brunei.events is not responsible for any material created or submitted by Users of Our Websites. No material created by Users is endorsed or otherwise supported by brunei.events. brunei.events assumes no responsibility for any offence, loss or other harm resulting from material created or submitted by Users.

Whilst every effort has been made to ensure that all descriptions of Products and Services available from Our Website correspond to the actual Products or Services available, brunei.events is not responsible for any variations from these descriptions.

Whilst brunei.events uses reasonable endeavours, on a best efforts basis, to ensure that Our Website, and our Products and Services, are secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.


brunei.events reserves the right to change Our Websites, the Products or Services, its Content, or these Website conditions, and any applicable Additional terms at any time. You will be bound by any changes to the Website conditions and any applicable Additional terms from the first time You use Our Websites following the changes. If brunei.events is required to make any changes to our Terms and Conditions by law, these changes will apply automatically to any orders currently pending, in addition to any orders placed by You in the future.


You hereby irrevocably agree that Our Website and the Products and Services provided on Our Website, or any of them, are provided on an “AS IS", on an “AS AVAILABLE", and on an 'WITH ALL FAULTS ACCEPTED' basis. We make and give no representations, warranty or conditions, whether statutory, express or implied, that the Products and Services shall be free of defects and / or faults. To the maximum extent permitted by law, We provide no warranties (statutory, express or implied) of fitness for a particular purpose, accuracy of information, compatibility, reliability or of satisfactory quality.

brunei.events accepts no liability for any disruption or non-availability of Our Websites, or of its Products and Services resulting from external causes, including, but not limited to, host equipment failure, communications network failure, power failure, natural events, force majeure events, acts of war or legal restrictions and censorship.


To the maximum extent permitted by law, brunei.events accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, punitive, special, or exemplary damages arising from the use of any of our Websites, our Products or services, or any information contained therein. Users should be aware that they use Our Websites, our Products and services, and its Content at their own sole risk.


In the event that brunei.events fails to exercise any right or remedy contained herein [or specified in the additional terms if any], this shall not be construed as a waiver of that right or remedy.


In the event of any conflict between our current Website conditions, and any applicable Additional terms, with prior versions of the same [that is to say, Website conditions and Additional terms], the current versions shall apply to any contract entered into between You and Us, unless it is expressly stated otherwise.


Nothing in our Website Conditions or Additional terms shall confer any rights upon any third party/parties. The agreement created by these Website conditions and/or Additional terms is between You and brunei.events, its subsidiaries or affiliates.


brunei.events may choose to deliver all communications to You electronically, which may include: email [to the email address that You provide to brunei.events upon registration] or Whatsapp / SMS [to the mobile number that You provide to brunei.events upon registration].

You agree to do business electronically with brunei.events, and to receive electronically all current and future notices, disclosures, communications and information. You hereby agree that the aforementioned communications or notices provided electronically satisfies any legal requirement that such communications be in writing.

You agree that You meet the following technical requirements and are able to access and retain copies of notices and information sent or made available electronically:

internet access

PDF reader

ability to print with Internet browser


Notices that are required to be sent to Us in hard copy shall be given to Us either by hand or courier delivery or posted to our Office at Level 3, Knowledge Hub, Anggerek Desa Technology Park, Spg 32-37, Bandar Seri Begawan, Brunei Darussalam or posted to PO Box 889, MPC Berakas, BB3577, BSB Brunei Darussalam.

Brunei.events may from time to time send You information about our Products or Services. If You do not wish to receive such information, please click on the “Unsubscribe” link in any email which You receive from Us.


You hereby agree that You shall not assign, transfer, make over, subcontract, or delegate any Agreement that is entered into between You and Us to any third party without our express written consent. Any such purported assignment shall be treated as Void and of no legal effect against Us.


We will not be held responsible for any delay or failure to comply with our obligations under these Website Conditions or any applicable Additional terms[or in relation to any Agreement entered into between You and Us] if the delay or failure arises from any cause/s which is beyond our reasonable control, including by reason of Force Majeure, which shall include any default due to or caused by an Act of God, war, or threatened war, act of terrorism or threatened act of terrorism, strike, lockout, industrial action, health epidemic or pandemic, fire, flood, drought, tempest or other event beyond Our control.

General Ticket /Products Sales Condition

  1. All tickets / products sold by Mix Mediaworx Sdn Bhd (Brunei.events) are sold as an agent on behalf of the Event Organiser (“ORGANISER") and/or the Venue Management/Owner (“Venue Owner") and/or Product Sellers (“Seller”). The Promoter and/or Venue Owner are fully responsible for the Event / Products.
  2. Any complaints regarding the Event /Products will be directed to and dealt with by the ORGANISER and/or Venue Owner and/or Seller.
  3. No exchange or cancellation of tickets / products will be made under any circumstances and tickets / products are non-transferable.
  4. No refund on tickets / products will be made under any circumstances except pursuant to conditions under Event Cancellation or Postponement or Product Non-Availibility.
  5. Lost or damaged ticket(s) will not be entertained.
  6. The Ticket Buyer shall be responsible for all tickets purchased. Brunei.events, Venue Owner and the ORGANISER are not obliged to re-issue, exchange or compensate any damaged tickets. Any damage to the tickets may result in the ticket holder not being allowed to enter the event venue.
  7. Payment via Cash, Local Bank Transfers, VISA and MASTER Credit Cards are accepted.
  8. A Transaction Confirmation, and E-ticket(s) with Ticket ID/Product ID will be sent to the Ticket / Product Buyer's registered e-mail once a successful purchase is confirmed.
    Note: It is important that you provide us with a valid email address. Brunei.events will not be held responsible for non-delivery of the “Transaction Confirmation” due to an incorrect email address provided.
  9. events will not be responsible if you encounter any loss in internet connection during the payment process. In the event your credit card is charged but seats/products are not secured, Brunei.events will refund the amount charged to you IN FULL.
  10. *Redemption of tickets / products in other forms will be stated otherwise. The Ticket /Product Buyer MUST present his/her Brunei IC and E-ticket upon ticket/product redemption. The identity of the person receiving the ticket(s) / product (s) may be recorded by our Brunei.events representative.
  11. No third party collection is allowed unless an Authorisation Letter and E-Ticket / Product Confirmation, together with the Ticket / Product Buyer's photocopy NRIC/passport are submitted to Brunei.events and/or the ORGANISER upon ticket / product redemption. Failing which, Brunei.events will reserve the rights to not release the ticket(s) / product (s).
  12. Ticket buyers are responsible to take note of any entry conditions or restrictions imposed on infants, children without tickets or any minimum admission age.
  13. The ORGANISER/Venue Owner may add, withdraw or substitute artistes and/or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
  14. The ORGANISER/Venue Owner may postpone, cancel, interrupt or stop the Event due to adverse weather, dangerous situations, or any other causes beyond the reasonable control of the ORGANISER.
  15. IMPORTANT NOTE: If you experience difficulties or are unsure if your transaction is successful, please DO NOT repeat your order or perform another transaction. Kindly contact us immediately during our operation hours.

*Operation Hours for Collection of Tickets / Products
(for redemption of tickets / products in other forms as stated otherwise)

Monday to Friday from 9:00 a.m. to 5:00 p.m.
Closed on Weekends and Public Holidays

Event Cancellation and Postponement

  1. If an event is postponed or cancelled, a Postponement Publicity Notice or a Cancellation Publicity Notice (collectively, the “Notices" or individually, a “Notice") respectively shall be published on Brunei.events or the media by the ORGANISER and/or Venue Owner or it's PR Representatives. Any refunds made by Brunei.events shall only be processed out of sums held by Brunei.events for the ORGANISER, as authorised by the prior written agreement made with the ORGANISER. The refundable amount is based on ticket price only, exclusive of any Processing Fee(s) which may have been paid.
  2. events shall not be liable and is under no obligation to make any refund at all in the event the ORGANISER did not pay in advance the said sum to Brunei.events.
  3. The Notices shall advise the correct procedure for requesting a refund and the period and time within which the ticket holder could request a refund.
  4. Refunds will not be entertained if a request for a refund is made after the given period from the date of a Notice. Such un-refunded sums shall be dealt with at Brunei.events' sole discretion.
  5. In the event of a cancellation, all tickets / products purchased shall be refunded to the Brunei.events via Online Bank Transfer only. The Ticket Buyer shall submit a photocopy Brunei IC and produce other valid supporting documents for the ticket refund. (Refunded amount is based on Clause #1).

         The Processing Fee(s) and The Additional Courier/Special Delivery Charges (which may have been paid) are not refundable.

Payment of Income

  1. Ticket Sales Charges (13%)

1.1   All tickets / products sales made via Brunei.events will incur a 13% charge of total sales income payable to Brunei.events.

  1. Brunei.events Payout

2.1   Non event products income payout (Payment is made to Vendors within 14 days of claim)

2.2   After Event Payout (Payment is made to Vendors within 14 days of claim after event ended within 30 calendar days).

  1. Payment Processing Options

3.1   Local Bank Transfer

3.2   Credit Card Payment (accept VISA and Mastercards)

3.3   Debit Card Payment (accept Debit Cards from Brunei Local Bank)

3.3   Cash (payment will be received with exact amount payable at Brunei.events HQ)